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Business Retention: What every business owner needs to know

December 2 @ 1:00 pm - 2:00 pm


Property Management is obsessed with growth. Business owners want to see more properties to manage and more business being won. However, what is the point of growing if you are unable to retain business? This webinar is a must for business owners and department managers. Here we focus on aspects such as churn, retention and how to extend the lifetime value of your clients. Get this right, and the business should grow organically through word of mouth.

In this webinar we will focus on the following:

  • The importance of knowing your churn rate and how to calculate it.
  • Increasing revenue from your current portfolio without adding on another property.
  • How to forecast revenue accurately and identify missed income.
  • How to measure your team’s performance and stop them from burning out.

This webinar will last approximately 30 minutes with Q&A afterwards


December 2
1:00 pm - 2:00 pm
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New Zealand


David Faulkner


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